Core Agreements & Subscriptions
The primary contractual terms governing your Mailbari account and organization.
Terms of Service
Main agreement covering customer accounts, service terms, acceptable use, billing, and dispute resolution.
Data Processing Addendum (DPA)
GDPR Art. 28, UK GDPR, and BD PDPA contract outlining processor obligations, sub-processors, and safeguards.
Refund & Cancellation Policy
14-day refund guarantee for new plans and yearly renewals, transparent cancellation, and 30-day export window.
Service Level Agreement (SLA)
99.9% monthly uptime commitment, downtime definitions, maintenance windows, and service credits.
Privacy, Data Protection & Cookies
How we collect, protect, delete, and respect personal and customer data.
Privacy Policy
Explains controller vs. processor roles, personal data collected, no ads, no selling, and zero AI training.
Cookie Policy
Details strictly necessary session cookies, opt-in aggregated analytics, tracker blocking, and choices.
Data Deletion Instructions
Clear guides for users and admins to delete items, 30-day trash retention, and complete 65/95 day purge.
Google, Microsoft & Dropbox Data Use Policy
Limited Use disclosures for cloud file pickers and calendar integrations without full account access.
Data Import, Migration & Export Terms
IMAP mailbox migration, standard vCard/iCal/CSV imports, and open export formats with zero vendor lock-in.
Safety, Anti-Abuse & Government Requests
Rules preventing spam and abuse, protecting copyright, and handling legal requests.
Acceptable Use Policy
Prohibits child exploitation, illegal content, malicious traffic, malware, phishing, and service abuse.
Anti-Spam & Sending Limits Policy
Per-user outside recipient limits, SPF/DKIM/DMARC authentication, and 0.3% spam complaint thresholds.
Copyright & DMCA Policy
Designated DMCA agent information, copyright infringement notice requirements, and counter-notices.
Law Enforcement & Government Request Guidelines
Standard operating procedures for subpoenas, court orders, warrants, and emergency life-safety disclosures.
Developers, AI & Platform Security
Guidelines for artificial intelligence, APIs, MCP servers, and infrastructure security.
AI Use Policy
Opt-in AI features, human confirmation for outgoing actions, zero-training commitments with Anthropic.
API & MCP Terms
Terms for REST/JMAP/SCIM APIs, webhooks, Model Context Protocol server, OAuth scopes, and ask-first actions.
Security Policy
Encryption in transit and at rest, tenant isolation, daily backups, incident response, and vulnerability disclosures.
Help & Support Terms
Assistance channels, support hours (Sun-Thu 10:00-18:00 BST), response commitments, and contact info.