Version 1.0 · Effective date: October 15, 2026 · Mailbari LLC
Last Updated: October 15, 2026
Mailbari is billed per user, monthly or yearly, and renews automatically until you cancel. If Mailbari is not right for you, ask for a refund within 14 days of your first payment, or within 14 days of a yearly renewal, and you get your money back in full. You can cancel online at any time; you keep the service until the end of the period you paid for, and then you have 30 days to export your data. Whether you cancel or a payment fails, Mailbari never deletes your data without first giving you 30 days of read-only access to export it.
• Starter: - Monthly, per user: US$1 or ৳126 - Yearly, per user (12 months for the price of 10): US$10 or ৳1,260 • Business: - Monthly, per user: US$2 or ৳250 - Yearly, per user (12 months for the price of 10): US$20 or ৳2,500 • Professional: - Monthly, per user: US$4 or ৳500 - Yearly, per user (12 months for the price of 10): US$40 or ৳5,000 Taxes may be added where the law requires. The prices shown at checkout and on your invoice are the ones that apply. Current prices are always on mailbari.com/pricing.
2.1 You pay in advance for each billing period for the number of licences in your organisation. 2.2 Automatic renewal. At the end of each period your subscription renews for the same period and is charged to your saved payment method. At checkout you tick a box agreeing to this, and your confirmation email repeats the price, the renewal date and how to cancel. 2.3 Reminders. For yearly plans we email the billing contact at least 7 days before each renewal. If we have changed the price, we tell you at least 30 days before the new price applies. 2.4 Receipts. Every charge sends a receipt with the amount, currency, period and a link to cancel. All invoices are in Admin › Billing. 2.5 Payment methods. Cards in US dollars through Stripe. In Bangladesh, cards, mobile banking and bKash in taka through SSLCommerz or bKash, collected by Mailbari or a local partner authorised to collect payments for Mailbari. Where a method cannot be charged automatically, we send an invoice before each renewal with a pay link.
3.1 Adding Users is charged straight away for the rest of the current period, pro-rated by day. 3.2 Removing Users lowers your bill from the next renewal. Licences you have paid for stay available until then. 3.3 Upgrading (for example Starter to Business) takes effect at once. We credit the unused part of your old plan against the new one. 3.4 Downgrading takes effect at your next renewal. If you have more data than the lower plan allows, you need to reduce it first, and features only in the higher plan (Booking, Shared Drive, Taskboard, Projects) become read-only for 30 days so you can export them. 3.5 Monthly to yearly takes effect at once with a credit for the unused month; yearly to monthly takes effect at the end of the yearly term.
4.1 14-day refund on a new subscription. If you ask within 14 days of the first payment for your organisation, we refund that payment in full, whether monthly or yearly. 4.2 14-day refund on a yearly renewal. If you cancel within 14 days after a yearly renewal charge, we refund that renewal in full. 4.3 Licences added by mistake. If you remove licences within 14 days of adding them, we refund the pro-rated charge for them. 4.4 When we change or end the Services. If we end your subscription without cause, or remove a paid feature and you cancel because of it, we refund the unused part of any prepaid period. 4.5 Downtime. If we miss our uptime commitment, you receive service credits as set out in the Service Level Agreement. 4.6 No refund for monthly renewals after the first payment, for partly used periods outside the cases above, or where we closed the organisation for a serious breach of the Acceptable Use or Anti-Spam policies (for example sending spam, phishing or malware). 4.7 How refunds are paid. We refund to the original payment method, including any tax charged. Card refunds through Stripe usually reach you in 5 to 10 business days. SSLCommerz refunds are usually credited in 7 to 9 working days. bKash refunds go back to the wallet that paid. We confirm every refund by email. 4.8 To ask for a refund, email [email protected] from an Admin address with your organisation name, or use Admin › Billing › Request a refund.
5.1 Any Admin can cancel at any time in Admin › Billing › Cancel subscription. It takes a few clicks, with no need to call or email us. 5.2 After you cancel, the Services keep working until the end of the period you paid for. Nothing more is charged. 5.3 When the period ends, your organisation becomes read-only for 30 days. You can sign in and export everything, but new mail to your domains is no longer accepted, so point your MX records to your new provider before then. An "Export my data first" button is shown on the cancel screen. 5.4 After those 30 days we delete your data from live systems within 30 days, and it leaves our backups within a further 35 days, as described in the Data Deletion Instructions. 5.5 You can reactivate any time before deletion by choosing a plan again.
• Day 0: Payment fails. We retry automatically and email the billing contact and Admins. Everything keeps working • Day 7: Second reminder. Everything keeps working • Day 14: Sending from your domains is paused and the organisation becomes read-only. Incoming mail is still received and stored • Day 30: The organisation is suspended. Admins can sign in only to pay or export. Incoming mail is still stored • Day 60: The subscription is cancelled. Mail to your domains is no longer accepted, and the 30-day export window in section 5.3 starts Paying the overdue amount at any point restores full service straight away. If you are having trouble paying, write to [email protected] before day 14 and we will try to agree a plan.
If you think a charge is wrong, please contact [email protected] within 60 days of the charge first. Most problems are fixed within 2 business days. If you open a chargeback instead, we may pause the organisation while the bank reviews it, and we will give the bank the records of your sign-up, acceptance of these terms and use of the Services.
• Mailbari LLC · 104 Quigley Blvd, Ste 1013, New Castle, DE 19720, USA · +1 302 580 8514 • Bangladesh office · Rafiq Place, Level 1A, BM College Mosque Gate, Barisal-8200, Bangladesh · +880 1805 459129 • Billing and refunds: [email protected] · Sales: [email protected]