Version 1.0 · Effective date: October 15, 2026 · Mailbari LLC
Last Updated: October 15, 2026
You can delete anything you store in Mailbari yourself, at any time. Deleted items wait in trash for 30 days in case of mistakes, then they are erased from our live systems, and our backups roll them off within 35 days after that. An Admin can delete a User or close the whole organisation. If you are not a Mailbari customer but think we hold data about you, email [email protected] and we will deal with it, or pass it to the organisation that controls it. A deleted item is fully gone within 65 days; a closed organisation within 95 days of the subscription ending, including the 30-day export window.
• An email or conversation: - How: Select it › Delete, then empty Trash, or wait - What happens: Stays in Trash for 30 days, then erased • A file or folder in Drive: - How: Select it › Move to trash › Empty trash - What happens: Stays in trash 30 days; share links stop working at once • A document, note, task or project: - How: Open the menu › Delete - What happens: Stays in trash 30 days • A chat message: - How: Hover › Delete message (if your Admin allows it) - What happens: Removed for everyone in the conversation • A meeting recording or transcript: - How: Meeting › Recordings › Delete - What happens: Removed at once from the recording list, erased within 30 days • A booking page: - How: Booking › page › Delete - What happens: Page stops working at once; past bookings stay on calendars • A contact or calendar event: - How: Select it › Delete - What happens: Stays in trash 30 days Your organisation may have a retention rule (set by an Admin) that keeps some items for longer, for example for legal or regulatory reasons. In that case, the item disappears from your view but is kept until the rule ends.
2.1 A User. Admin › Users › select the User › Delete user. Before deleting, the Admin can transfer the User's Drive files and calendar to another User, or export the mailbox. The deleted User can be restored with all their data for 30 days; after that their mailbox, files and other content are erased. 2.2 A domain. Admin › Domains › Remove domain. Mail to that domain is no longer accepted, and addresses on it are removed from Users. 2.3 The whole organisation. Admin › Billing › Cancel subscription › Close organisation. The organisation becomes read-only for 30 days so you can export everything, then we erase all Customer Data within 30 days, and it leaves our backups within a further 35 days. An Admin can ask for immediate deletion instead by writing to [email protected] from an Admin address; we confirm the request first, because it cannot be undone.
Your Mailbari account belongs to your organisation. Ask your Admin to delete it. If your organisation no longer exists or does not answer within 30 days, email [email protected] from the account address, and we will help. In the Mailbari mobile apps, go to Profile › Account › Delete account. If you are the only Admin, this closes the organisation as in section 2.3. If you are a User, it sends a deletion request to your Admins and signs you out on all devices.
4.1 You emailed someone who uses Mailbari. Your message belongs to the organisation you wrote to. Ask that organisation to delete it. If you cannot reach them, email [email protected] with the address you wrote from and the recipient's address. We will forward your request to that organisation and tell you we did. 4.2 You booked a meeting on a Mailbari Booking page. Ask the business you booked with, or email [email protected] with the booking email address. 4.3 You contacted Mailbari sales or support, or signed up for news. Email [email protected] and we will delete your details, except what the law requires us to keep (for example invoices). 4.4 We reply within 30 days and may ask you to confirm you control the email address involved.
5.1 In Settings › Connected services, click Disconnect next to Google, Microsoft or Dropbox. We delete the access tokens straight away and stop syncing. For Booking calendar sync, we stop reading busy times and remove the stored availability data within 24 hours. 5.2 Files you already added to Mailbari Drive from those services are copies you chose to make. They stay in Drive until you delete them like any other file. 5.3 You can also remove Mailbari's access from the other side: Google Account › Security › Third-party apps, Microsoft My Apps › Manage app permissions, or Dropbox Settings › Connected apps.
In Settings › Connected apps (or Admin › Security › Connected apps for the whole organisation), click Revoke next to any app, API key or AI assistant that uses the Mailbari API or MCP server. Its access ends at once. Data the assistant already received is held by that assistant's provider; ask them to delete it.
• Invoices and payment records, for as long as tax and accounting laws require (usually up to 10 years). • Security and sign-in logs, for 13 months, to protect the Services. • Mail delivery logs without message content, for 90 days. • A record that an organisation was closed for breaking our Acceptable Use Policy, so it cannot simply sign up again. • Content we reported to NCMEC, for 1 year, because US law requires it, and anything under a legal hold until the hold ends.
Every deletion request sent to [email protected] gets a reference number in our reply. Write back with that number at any time to ask where it stands. Admin deletions appear in Admin › Audit log with the date they will complete.
• Mailbari LLC · 104 Quigley Blvd, Ste 1013, New Castle, DE 19720, USA · +1 302 580 8514 • Bangladesh office · Rafiq Place, Level 1A, BM College Mosque Gate, Barisal-8200, Bangladesh · +880 1805 459129 • Deletion requests: [email protected]